Refund & Cancellation Policy
Last updated: October 25, 2026
This policy covers fees for Podclave, operated by Podclave LLC. It is part of our Terms of Service.
What you pay for
Light and Pro plans provide prepaid credits for your Lab’s Workspace compute. Each paid cycle includes an allowance valid for up to one calendar month. Unused credits expire at the end of the cycle and do not roll over. Credits cannot be transferred to another Lab or redeemed for cash. Prices and allowances appear in billing and at checkout. Stripe acts as merchant of record for Worlds plans and AI funds bought in Podclave. Your personal agent subscriptions or API charges are separate.
A Lab Admin can buy AI funds in US dollars. They do not expire at compute renewal and cannot pay for compute. The billing page shows AI dollars and compute credits separately. A Lab Admin can also turn on automatic AI purchases, which the Terms describe.
Your subscription renews on its scheduled date unless canceled. If credits run out early, a Lab Admin can pay to start a new cycle or enable automatic early renewal. Automatic early renewal is optional and off by default. A new allowance requires confirmed payment. An early renewal starts a new one-month cycle, and the next renewal date becomes one calendar month after that payment. Compute renewal permission does not authorize separate AI purchases.
Cancellation and plan changes
Cancel in billing to stop future renewals. Cancellation takes effect at the end of the current paid period and prevents early renewal. A downgrade applies to the next paid cycle. An upgrade can take effect immediately, with a prorated charge and additional allowance for the time left in the current cycle.
Removing a World or Workspace does not itself cancel your subscription. Export important work before removal; removal is permanent.
When credits run out, compute pauses. If this happens before the paid period ends, saved Workspace work remains through that period. You can renew early or wait for the scheduled renewal, then resume with available credits.
If the paid period ends without completed renewal, compute stays paused and stored Workspace work enters a seven-day grace period. Early credit exhaustion does not start that grace. Payment during grace restores eligibility to resume. After grace, we may delete stored Workspace work; continued retention is not guaranteed. See the Privacy Policy for other retention rules.
Refunds
Paid allowance cycles and AI funds purchases are normally non-refundable after they start. Canceling does not automatically refund the current cycle. We review each refund request. We will credit or refund:
- Billing mistakes, including duplicate charges or an allowance that a successful payment did not grant.
- Our failures, including credits or service time lost to a provisioning failure or outage on our side. Tell us so we can correct the disputed amount.
- Anything the law requires. If consumer law gives you a refund or cancellation right, this policy does not limit it.
Email hello@podclave.com from the email on your account. Refunds go to the original payment method through Stripe, normally within 5–10 business days of approval. Agent-provider refunds are handled by that provider under its own policy.
A refund of an AI purchase removes its unused AI funds. For a partial refund, the same proportion of AI funds is removed as of the total receipt, including tax. We do not take funds from another purchase or from compute. AI use already paid from the refunded purchase is not billed again. Automatic AI purchases follow the same refund terms. A refund does not restore the monthly automatic purchase limit.
Price changes or service closure
We will give at least 30 days’ notice before a price increase affects you. Charges already incurred are not repriced. If we discontinue Podclave, we will give reasonable notice and a chance to retrieve your data before deletion, and refund the prepaid portion of any period we do not deliver.
Podclave LLC · Florida, USA · hello@podclave.com